Thursday, July 24, 2008
The Wichita Eagle, Good Advice Column

Good Advice: How do you manage conflict in the workplace?

Alex Harb, Owner, Ribbit Computers

"The best way of dealing with conflict is to try to relate everything you do and every policy you put together for the benefit of the business rather than the benefit of yourself or certain individuals, as well making it clear to everyone how it benefits the workplace and therefore benefits them. Don't want to waste time trying to change people's bad habits but rather convince people how important it is to leave personal problems outside the door and follow company policies and procedures, by providing examples and showing proven results.

Whenever a conflict arises between co-workers, you should solve that by relating to the company policies without making exceptions."